Privacy Policy
This document explains in detail how your personal information is collected, for what purposes it is used, and how it is kept secure on the a999 bat platform.
This Privacy Policy applies to users of the a999 bat website and its related services. By reading this document, you will learn what types of information we collect, where it is stored, and the terms under which any information may be shared with third parties. By continuing to use the service, you are considered to have accepted the terms of this policy. Our Terms and Conditions and this Privacy Policy together form the legal basis of your relationship with a999 bat.
1. Types of Collected Information
a999 bat collects various types of information in order to provide its services. This information falls into two main categories — information you provide directly and information collected automatically.
Personal Identity Information
This includes the information you provide when registering an account:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for verification)
- Bank account or mobile wallet number (bKash, Nagad, Rocket)
Automatically Collected Information
The following information is recorded automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Session duration and navigation patterns
- Login time and approximate geographic location
- Information obtained through cookies and similar tracking technologies
Financial Transaction Information
The following information is collected during deposit and withdrawal processes:
- Transaction amount and time
- Payment method details
- Account-related information for bank transfers
- Transaction reference number
Gaming Activity Information
Records of your gaming activity on the platform are kept, which include:
- Names and number of games played
- Bet amounts and results
- Bonus usage history
- VIP level and points earned details
2. Purpose of Data Collection
a999 bat collects only the information necessary to operate its services. Your information is used for the following purposes:
| Purpose | Detail |
|---|---|
| Account Verification | Confirming your identity and maintaining account security. Preventing registration by persons under 21 years of age. |
| Transaction Processing | Completing deposits and withdrawals via bKash, Nagad, Rocket and bank transfer. |
| Customer Service | Providing 24/7 support through live chat and email, and resolving complaints. |
| Security and Fraud Prevention | Detecting suspicious activity, preventing unauthorised access, and maintaining the integrity of the platform. |
| Service Improvement | Analysing user experience to add new features and improve the quality of existing services. |
| Legal Obligations | Complying with applicable laws and regulations and responding to lawful requests from authorities. |
| Promotional Communications | Sending bonus offers, VIP programme updates and relevant information with your consent. You may opt out of this at any time. |
3. Data Storage and Security
a999 bat treats the protection of your information as its highest priority. The following technical and organisational measures have been put in place:
Encryption Technology
All your personal and financial information is encrypted using SSL (Secure Socket Layer) technology. A high level of protection is maintained at every stage of data transfer.
Secure Servers
Information is stored in secure data centres with both physical and digital security measures in place. Unauthorised access is fully controlled.
Access Controls
Only authorised staff may access information necessary for their specific role. All access is logged and reviewed regularly.
Data Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
Regular Security Reviews
System security is audited regularly. Defences are kept updated against new threats, and any vulnerabilities identified are resolved promptly.
Password Protection
User passwords are stored in hashed form and never in any directly readable form. Using a strong password is recommended.
4. Sharing Information with Third Parties
a999 bat never sells your personal information or provides it to third parties for advertising purposes. However, information may be shared in certain specific situations:
Service Providers
Only the information necessary to deliver the service is shared with payment processors (bKash, Nagad, Rocket, bank), game software providers, and technology infrastructure partners. These organisations are contractually bound to uphold a999 bat's privacy standards.
Legal Authorities
Specific information may be provided in compliance with lawful directives from government authorities or courts under applicable laws in Bangladesh. In such cases, only the minimum necessary information is supplied.
Fraud Prevention
Coordination with relevant agencies may take place in cases of suspected activity or money laundering prevention. This measure is taken to protect honest users.
Business Restructuring
In the event of a business merger or acquisition, user information may be transferred. In such a case, you will be notified in advance and the protections of this Privacy Policy will remain in place.
5. Cookies and Tracking Technology
Cookies are used on the a999 bat website to improve your experience and ensure the platform functions correctly.
Essential Cookies
Essential for the basic functionality of the website. Used to maintain login sessions, store security tokens, and remember user preferences. Disabling these cookies may prevent the service from working correctly.
Functionality Cookies
Store your language preference, display settings, and other personalised preferences. Ensure a consistent experience each time you log in. Without these cookies, settings will need to be re-entered each session.
Analytics Cookies
Help us understand which pages are used most, where issues occur, and which parts of the service need improvement. This information is analysed in aggregate, not on an individual basis.
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect your ability to use some features of a999 bat.
6. Your Rights and Controls
a999 bat believes you should have full control over your own information. You can exercise the following rights directly:
Right to Access Information
You can log in to your account to view and download a complete list of your information held by us. If any information is unclear, you have the option to find out more through customer support.
Right to Correct Information
If any information in your profile is incorrect or outdated, you can correct it from your account settings. For changes to identity verification information, assistance from the support team is required.
Right to Delete Information
Upon requesting account closure, your personal information will be deleted beyond what is required by legal obligations. Certain financial transaction records must be retained as required by anti-money laundering regulations.
Right to Stop Promotional Communications
Promotional communications can be stopped at any time from your account settings or via the unsubscribe link in email messages. However, important service-related messages may continue to be sent.
7. Responsible Gaming and Data Protection
a999 bat actively uses user information to support responsible gaming. In accordance with our Responsible Gaming Policy, we analyse gaming patterns to identify problematic behaviour and provide proactive support where needed.
Age Verification
The a999 bat platform is for persons aged 21 and above only. Identity document information collected at registration, and where necessary afterwards, is used to verify age. Preventing access by minors is our highest priority.
Voluntary Limits
You can set deposit, bet, or session time limits from your account settings. Your information is used to enforce these limits and to verify any requests to change them.
Self-Exclusion
If you wish to temporarily or permanently exclude yourself from the platform, your account information is retained to action that request and to prevent re-entry during the exclusion period.
Gaming Pattern Monitoring
If unusual gaming patterns or risky behaviour are identified, our support team may proactively reach out. This monitoring is conducted in the interest of your long-term wellbeing.
8. Protection of Children and Minors
a999 bat does not knowingly collect information from any person under 21 years of age and does not provide services to minors.
Age verification is mandatory during the registration process. If a person registers using false information and this is later identified, the account will be closed immediately and the collected information will be deleted. If a parent or guardian believes their minor child is using this platform, please contact our support team promptly. Once verified, the account will be closed without delay.
The use of parental control software on browsers and devices is recommended for family protection. a999 bat provides further details on this in its Responsible Gaming guidelines.
9. Policy Changes and Updates
a999 bat reserves the right to amend or update this Privacy Policy as needed.
Change Notification
If any significant changes are made, a notification will be sent to your registered email address and clearly displayed on the website. The date of the change will be noted at the top of this page as "Last Updated".
Continuity
Continuing to use the service after changes take effect will be considered acceptance of the new policy. If the changes are not acceptable to you, you may request account closure.
Previous Versions
To view a previous version of this policy, please contact the customer service team. The policy applicable at the time of any agreement made with you is kept on record. Answers to common privacy-related questions can also be found in our FAQ section.
10. Contact Us
For any questions, concerns, or data-related requests about this Privacy Policy, please contact us using the details below. Our support team is available 24/7 in both Bengali and English.
Contact Information
24/7 instant support — log in to your account and start a chat
[email protected]
Live Chat: instant. Email: as soon as possible.
Bengali and English
Learn More
This Privacy Policy is part of the overall service framework of a999 bat. Please read the pages below to understand the full terms of our service and to get a clear picture of your rights and responsibilities:
- Terms & Conditions — terms of service use
- Responsible Gaming Guidelines — safe gaming
- About a999 bat — who we are
- FAQ — quick answers